FAQs

What is Call of Duty: Mobile?

Call of Duty: Mobile is a new free-to-play game that brings together the maps, weapons, and characters from across the Call of Duty series in the definitive first-person action experience on mobile.

Which platforms are supported?

Call of Duty: Mobile will be free to download on the Google Play Store and on Apple’s App Store.

What are the minimum device specifications?

Android

Call of Duty: Mobile is compatible with Android devices with at least 2 GB of RAM and running Android 5.1 and up.

iOS

Call of Duty: Mobile is compatible with iOS devices with at least 2 GB of RAM and running iOS 9.0 or later.

Can I play CoD mobile on PC?

Call on Duty Mobile can be played on a PC using third-party applications or emulators.

How much GB is CoD mobile?

You’ll need around 1.6 GB of storage to install CoD: Mobile and for game data, so you might have to clean something out.

What should I do if the app won’t launch, freezes, crashes, or goes to a black screen?

If you experience app crashes or freezes, black screens, or the app won’t open when you try to launch it, try the steps below. Be sure to try the app after attempting each step to see if it solves your issue.

Android

1. Restart your device

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren’t available, press and hold the power button until your device restarts.

2. Update the app

  1. Open your device’s Play Store app.
  2. Tap ☰ at the top of the screen and select My apps & games.
  3. Find the Call of Duty: Mobile app and tap the Update button if available.

3. Update your device

  1. Open the Settings app on your device.
  2. Depending on your device, open System update or Software update.
  3. Check your update status and install any system updates available.

4. Clear the app’s cache

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Call of Duty: Mobile.
  4. Tap Storage.
  5. Tap Clear Cache.

iOS

1. Restart your device

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

2. Update the app

  1. Open the App Store app.
  2. Select the Updates tab at the bottom.
  3. If Call of Duty: Mobile appears in the list, tap the Update button.

3. Update your device

  1. Open the Settings app on your device.
  2. Tap General, then tap Software Update.
  3. If an update is available, follow the on-screen steps.

4. Delete and reinstall the app

Please note: Deleting the app will not delete your progress or other game data.

  1. Open the Settings app on your device.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Tap Call of Duty: Mobile.
  4. Tap Delete App.
  5. Open the App Store app.
  6. Find and reinstall Call of Duty: Mobile.
  7. Open Call of Duty: Mobile.
  8. Log in with the same account to reinstate your progress and game data.
I’m having trouble downloading the app. What should I do?

Be sure that your device meets the minimum requirements. Call of Duty: Mobile is compatible with Android devices with at least 2 GB of RAM and running Android 5.1 and up, and on iOS devices with at least 2 GB of RAM and running iOS 9.0 or later.

If your device meets the minimum requirements, try the steps below. Be sure to try installing the app after attempting each step to see if it solves your issue.

1. Check your network connection

A strong Wi-Fi connection is recommended when downloading apps or using apps that require a network connection. If you’re having trouble with a Wi-Fi connection, try restarting the wireless router if you have access to it. You can also try switching to a mobile data connection.

2. Restart your device

Android

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren’t available, press and hold the power button until your device restarts.

iOS

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

3. Clear the Play Store app’s cache and data (Android)

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Google Play Store.
  4. Tap Storage.
  5. Tap Clear Cache.
  6. Tap Clear Data.
I’m having trouble connecting to the game. What should I do?

Call of Duty: Mobile requires a network connection to play. If you’re having trouble connecting to a game, or you’re experiencing lag while playing, be sure to check your network connection. A strong Wi-Fi connection is recommended when playing Call of Duty: Mobile. If you’re having trouble with a Wi-Fi connection, try restarting the wireless router if you have access to it.

Restarting your device can also refresh your connection and resolve network connection issues.

Android

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren’t available, press and hold the power button until your device restarts.

iOS

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.
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